Privacy Policy

Updated on: November 4, 2024

At PipeSmart.ai (corporate name Ingrid Andrade de Aguiar, CNPJ 32.115.001/0001-78), we respect your privacy and are committed to protecting your personal information. This Privacy Policy describes how we collect, use, and protect your personal data when using our website, services, and applications (“Services”).

1. Personal Data We Collect

We collect personal data provided by you and obtained automatically during the use of our services.

1.1 Personal Data Provided by You

Account Information: Name, email, job title, company name, phone number, and other information provided when creating an account or scheduling a demo.
User Content: Data entered into the services, such as questions, commands, and uploaded files.
Communications: Messages sent via email, WhatsApp, or contact forms on our website.

1.2 Data Collected During Service Use

Log Data: IP address, browser type, device used, date and time of access.
Usage Data: Actions performed within the services, interactions with features, and data about pipeline and CRM usage.
Device Information: Device name, operating system, and connection settings.
Cookies: We use cookies to personalize your experience and improve our services. Please refer to our Cookie Notice for more details.

2. How We Use Your Personal Data

We use your personal data for the following purposes:

Service Delivery: Personalize and offer features such as pipeline analysis, action recommendations, and automated reports.
Service Improvement: Develop and enhance our AI and automation solutions.
Communication: Send information about updates, new features, and events related to PipeSmart.ai.
Security: Detect fraudulent activities, protect accounts, and prevent misuse of services.
Legal Compliance: Fulfill our legal obligations and protect the rights of our users and PipeSmart.ai.

3. Sharing Personal Data

We may share your personal data with:

Vendors and Service Providers: Companies that assist in operations, such as hosting, payment processing, data analysis, and customer support.
Affiliates: Companies under common control of PipeSmart.ai that use data in compliance with this policy.
Legal Authorities: When required by law or to protect our rights and security.
Business Transfers: In the event of a merger, acquisition, or asset sale.

4. Data Retention

We will retain your personal data as long as necessary to:

Provide our services;
Comply with legal obligations;
Resolve disputes or ensure the security of our systems.

You may request the deletion of your data by contacting us at contact@pipesmart.ai.

5. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

Access, correct, or delete your data;
Restrict or object to data processing;
Request data portability to third parties;
Withdraw consent for data use where applicable.

To exercise your rights, contact us at contact@pipesmart.ai.

6. Data Security

We implement technical and administrative measures to protect your data against unauthorized access, use, or disclosure. However, no data transmission is entirely secure, and we recommend caution when sharing information.

7. Children’s Data

Our services are not directed to children under 13 years old, and we do not knowingly collect data from children. If you identify that a child has provided us with data, contact us at contact@pipesmart.ai so we can delete this information.

8. Changes to the Privacy Policy

We may update this policy periodically. Significant changes will be notified via our website or direct communications.

9. Contact Us

If you have any questions or concerns about this policy, contact us:

Email: contact@pipesmart.ai
Phone: +55 (19) 9 9619-4074
Address: R. Wellington Pereira Simões, SN, Cond. Jacar, Lagoa Bonita, Engenheiro Coelho, SP, CEP 13.165-000.